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Mobile Bank Application

A mobile app to accelerate financial operations

https://images.ctfassets.net/0nm5vlv2ad7a/NkPLze2665xQp29ypMPyN/662f81e7aa6815918193470a4c64a201/MobileBankIntroMain1.png

Time:

Ongoing

Type:

Mobile development

Industry:

Fintech

Platform:

Mobile (iOS)

Sufficient feature list

The app allows you to manage your finances, make local and international transactions, and create requests.

Top-level security

To start using the app, you must pass an extensive verification process and create a unique password. Also, Face ID and four-digit codes are available.

Virtual card issue

You can order a virtual card that will provide you with more security, lower maintenance costs, and easier management.

About

Project Idea

The client came to us with an idea for a mobile fintech banking app. Besides required features like sending and receiving international transactions and managing credit cards, the client wanted the app to have the utmost security and data protection.

The Сlient Had

  • Initial idea

We were responsible for

  • Frontend iOS app development
  • Backend iOS app development

Team

Project manager

Business analyst

UX/UI designer

Backend engineer

Two iOS engineers

QA engineer

Wireframes

We have started the design process with wireframing and prototyping. Here is what our high-fidelity wireframes looked like.

https://images.ctfassets.net/0nm5vlv2ad7a/7mOrnhSUlLM3Gz8CnWqiit/b1b376add11ee9755efabaf8b5a74939/wf1.pnghttps://images.ctfassets.net/0nm5vlv2ad7a/7mOrnhSUlLM3Gz8CnWqiit/b1b376add11ee9755efabaf8b5a74939/wf1.png

Technology Stack

https://images.ctfassets.net/0nm5vlv2ad7a/47gm7Ckf8DbmYY0BCFVBdA/c533051d92a8861ed7940bdfc6b00308/MobileBankAppTechnology.svg?w&h&fm&flhttps://images.ctfassets.net/0nm5vlv2ad7a/3fOsqgrD1PwVthLFaZibcM/06f83c126d3bcee58612a5a041f0e1c7/MobileBankAppTechnologyMobile.svg?w&h&fm&fl

User research

persona #1

Alejandro

US employee, 35 years

Alejandro was interested in growing plants since childhood, helped his parents on plantations, and received a degree in agriculture. For the last 10 years, Alejandro has worked in the state of Tamaulipas, Mexico. He then moved to the US to increase his income. Now Alejandro legally works on a farm in the US where he receives a salary in a US bank account.

Alejandro faced the problem of transferring money from the US to Mexico for his family. Now, he is looking for ways to conduct legal and secure online money transfers from the US to Mexico.

Alejandro

persona #2

William

Employer, 60 years

William has been farming all his life. He inherited his first farm, then he purchased more land and expanded the business. Now William owns a dozen farms across America. They supply groceries to supermarkets and private shops. William has run the business with his wife and brothers for more than 30 years.

Due to the expansive working areas and the locations of the farms across America, William needs to recruit a large number of workers. Some of the workers are Americans, but William also hires immigrants. William legally employs all workers and pays a formal salary. Therefore, William is looking for a convenient banking platform to make formal salary payments to his employees, including immigrants.

William

persona #3

Jessica

Mobile application support worker, 29 years

Jessica was born and raised in Los Angeles. She graduated from University with a degree in Economics. She worked as an accountant in a big company. Then she got married and went on maternity leave. When it was over, Jessica realized that she no longer wanted to be an accountant and found a temporary job with a mobile banking support service.

Work in support service allows Jessica to work from home with flexible hours. Responsibilities at work include answering customer questions in the mobile app support chat.

Jessica

Prototype

In the end, we have assembled a clickable prototype to demonstrate, test ideas, and complete the discovery phase. Try it now

Key features

Verification

To register in the app, a new user has to complete a multi-step verification process that includes identification by selfie, confirmation of address, and an identification document that includes a photo.

Verification

Authentication

The user can set up a password, a verification via SMS, an access PIN code, and a Face ID to make sure all their personal data stays protected.

Authentication

Requesting money

Users can create QR codes and links that they can share to request money from other people.

Requesting money

Managing finances

On the main screen, the app will display the most important information about the user's accounts along with the “Send money” and “Scan QR” buttons for quicker operations.

Managing finances

Adding cards

Besides requesting a launch of a new physical card, users can create virtual cards that will facilitate money management and provide better security.

Adding cards

Operations history

All monetary withdrawals, transfers, and deposits are shown on the main screen and in a separate section so the user can follow their financial history.

Operations history

Development process

1. Ideation

1. Ideation

1. Ideation

We helped our client polish the idea

2. Research

2. Research

2. Research

We conducted user and competitor research

3. Design

3. Design

3. Design

Wireframes and prototypes

4. Development

4. Development

4. Development

The first step was to create an MVP

5. Testing

5. Testing

5. Testing

Manual and automated tests to ensure the best performance

6. Ready for release

6. Ready for release

6. Ready for release

All the steps are finished

Challenges and Solutions

Know Your Customer verification

Challenge:

Most banks require the Know Your Customer verification in order to avoid potential fraud or app misuse. As a rule, such apps have long forms for data submission and if something was entered incorrectly, a user would have to redo everything from scratch.

Solution:

We have implemented a chatbot-like KYC flow. We followed a very simple idea—humans like talking with other humans more than with machines. Under the hood, it works as an ordinary form which allows us to implement and maintain this functionality quickly.

Know Your Customer verification

Multiple access to an account for family members

Challenge:

As our users primarily send money abroad to their families, there can be uncomfortable scenarios like potentially high transaction fees from a receiving bank.

Solution:

We solved this problem by allowing users to issue an additional physical card or duplicate of an existing card that can be sent to any location so that their relatives can use it from abroad.

Multiple access to an account for family members

What we have now

https://images.ctfassets.net/0nm5vlv2ad7a/z0QQ8TD2MxMRUemTHLxHK/81f328dfdcba9467acbd9eab1a9f97e6/row.png?w&h&fm&fl
https://images.ctfassets.net/0nm5vlv2ad7a/57kcfWmTePQWwHqV71sAq5/a686c14ddce82181d8c4ce50db7fd8d9/SendMoney__1_.webp?w&h&fm&fl

Let’s move forward

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